Returns & Exchanges
All sales are final. No refunds, exchanges, or cancellations accepted. All international customers are responsible for duties and import/customs fees. We require that customers use the contact form for any problems/defects with merchandise within 48 hours of receiving. Items must be in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect), and unused. We reserve the right to refuse an exchange if the merchandise does not meet the criteria. Customers are responsible for return shipping costs incurred while sending merchandise back for exchange.
If you have received a damaged, defective, or incorrect item please email info@strawberry.ski
Include the following in your email:
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Your order number
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Name on the order
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Email the order was made with
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Your request and most importantly
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A photograph demonstrating the quality of the print or the damaged area of the item.